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BT 273 - Fall 2024 - Hilton: Business Research & Report Writing: Home

This research guide is for Samantha Hilton's BT 273 course on Business Research & Report Writing. It was created in Fall 2024 by Greg Bem, Faculty Librarian and Liaison to the Business Technology (BT) program.

BT 273 Research Guide Introduction

Welcome to the Fall 2024 Research Guide for BT 273. In this guide, there are countless tools and resources for completing your research in this class. I recommend looking at the headings of each box on this page to discover what is most useful to you. Good luck on your research this quarter!

What Are Databases?

Research databases are websites that contain collections of information. They can be browsed or searched. They can be paid (usually accessible through libraries) or they can be open access (or free to the public). SCC subscribes to over 50 databases. You can see them all on our databases page here.

There are many types of information resources contained in research databases, including articles, books, images, and movies. Databases usually have specific themes or format types. For example, there are health databases that focus on centralizing health information, and there are movie databases that contain collections of streaming video.

Because they are focused, databases are useful for doing research. For many researchers, using a search engine or Google Scholar can be overwhelming. Even Primo or other library systems can contain too much information. It can be very stressful. This is why researchers may start in individual databases.

Recommended Databases

The following databases contain academic articles about many topics. These are typical starting points for student research.

What is Primo?

You can access the library collection, as well as online resources available through the library, using the search platform Primo. Primo is the search bar located on our website. You can the Primo interface directly here.

Example Search - Employee Privacy

Click here to watch an example of researching "employee privacy."

Database Tutorials: ProQuest, Gale, and Academic Search Complete

Click the following links to view tutorials for two of the recommended databases. These videos are published in YouTube.

How Do We Do Research?

Research happens in many ways. When working on research in this class, consider the following.

  • Identify research requirements for your assignment
  • Create a timeline that will ensure you don't rush through the research
  • Determine an initial topic of interest that aligns with the assignment
  • Create a list of keywords based around this topic that you can search for
  • Search for sources in library databases or Primo
  • Identify sources that are authoritative and align with assignment requirements
  • Document the sources you intend to use by creating citations for them
  • After you have spent time searching, check in with yourself about your success
  • Search more with new vocabulary or any topic refinements

Remember to follow your timeline within the course. Research eventually has to come to an end, especially as you move to writing your deliverables for the assignment.

Check out the section on "What to Do if You Get Stuck" and "Research Best Practices" for more tips.

Understanding Source Types

When we do research in college, we need to think about the types of sources that contain information. These types of information can be approached in a variety of ways.

Source Format

First, let's think about the format of the sources. The format of the source may determine the type, depth, or currency of information that is presented.

Books

Books are commonly available sources that contain information on topics. There are physical books in the library. The SCC library also provides access to eBooks through Primo and its databases. SCC has countless eBooks compared to the small collection of physical books. Books often contain more information on a topic than other formats, and include overviews on the topic. Books typically do not have the most up to date information on any given topic. The books available in the library are often written by authoritative voices in the field.

These sources can be found in the physical library and eBook databases.

Journal Articles

Articles are often the most-used format for research assignments in college. Articles are found in journals and magazines. Articles often contain research, literature reviews, or opinions on certain topics. They are often the most up to date format for information. Articles that are published in the context of higher education or private research are often referred to as scholarly or academic articles. Scholarly journals are often peer-reviewed, meaning professionals have reviewed the work of the authors / researchers in the publication before it goes to print, ensuring there is significant editing and refinement of the publication (making it higher quality). There are many types of articles, so keep that in mind as you look through them.

These sources can be found in our article databases.

Videos

Videos available through the library database and other locations are typically connected to academic programs or subjects in the college. Videos can provide specific types of information (auditory and visual) that are not as available in other format. There are also many educational videos published on other platforms like YouTube and Vimeo. Videos can be more difficult to access and cite, but also may have unique information that cannot be found elsewhere.

These sources can be found on the web and in our video databases.

Social Media

While historically social media was considered taboo for the purposes of college research, the reality is that social media has opened the world to more perspectives and diverse voices than ever before. The traditional publishing methods (book publishers, journal publishers) have been highly selective and exclusive in terms of authorship. The flip side is that there are an endless number of sources available through social media platforms, and often the information provided is considered short form and is much smaller in size than other format types, but many are considering social media to contain unique and beneficial perspectives, even with college research.

These sources can be found on many different social media platforms.

Additional Qualities of Sources

The formats listed above already speaks volumes to what type of information you'll find within. But it's important to recognize there are other ways to look at types of sources and the information contained within. A few relevant qualities are listed below.

Publisher / Publication Type

Who created this resource and why? The publisher information can inform you as to the intention and context of a given publication. Some examples include:

  • Scholarly publisher: often run by institutions, non-profits, and corporations, these publishers are actively publishing recent research or literature about current topics and fields of study.
  • Trade publisher: industry magazines and journals are published by organizations and corporations, and occasionally associations, connected to specific trades or professions.
  • Popular magazine or news: these organizations publish new information periodically, but may have specific audiences or goals in mind; especially with news media, consider potential political biases these may contain.

Author

Consider researching the author of any given resource to learn more about why the resource was created. The author may have an affiliation with a particular organization, giving them some degree of credit or expertise. The author may also be independent, especially as we look at online videos and social media; this does not discount them by default, but may make it tricky to gauge their knowledge or expertise. It may take extra time, but researching the background of the author can be helpful as you choose to use or not use their work.

Peer Review Process

All sources go through some editing process, even if the editing is minimal to get the work published on a platform. An individual social media content producer may do little editing as they share a text post or create an on-the-fly video, for example. On the other end of the spectrum is peer review. Academic journals and some other types of publications go through an editing process where professionals review the work of the author / researcher who is publishing. This process prevents oversights and errors, and can reduce bias and maintain professional quality. Most databases have a filter that allows for showing peer reviewed work.

Video Demonstration: Searching Using the SCC Library

This video describes how to conduct a simple keyword search in Primo and a simple keyword search in ProQuest.

Tips for Searching Outside the SCC Library

The following resources beyond the SCC library can still offer high quality information. Note that many of these may contain so much information that searching in them may be ineffective. You may also encounter paywalls and other restrictions when searching in these.

  • Search Engines (Google, Bing, etc.): Most people use these for everyday searching, but note that you will encounter low quality and non-authoritative information here, requiring you to assess the quality. Consider using Google Advanced Search and Bing Advanced Search techniques to filter your results.
  • Generative Artificial Intelligence (GenAI) (ChatGPT, Perplexity, etc.): GenAI tools may provide access to highly relevant resources that can support your research. Note that you should not cite the output of the GenAI tools but use the tools to connect with other, non-generated sources.
  • Wikipedia: Reference websites like Wikipedia have highly variable content but always contain reference lists at the bottom of their articles with links to sources you can explore.
  • Google Scholar: This tool is often considered one of the best research tools available. While it does contain access to a staggering number of resources, Google Scholar links to resources that are behind paywalls and otherwise are not available. It also links to chapters of books that may not be accessible. If you do use Google Scholar and find an article that you cannot access, submit an interlibrary loan request through the SCC Library.

What Do I Do If I'm Stuck?

If you are having a hard time finding information that can meet your research requirements, follow these steps to get unstuck:

  • Take a break. Research rarely happens in a single session, even though we have busy lives and want to think we can complete our work in one sitting. Revisit your work after a break and you may have new ideas that can get past the issue.
  • Consider your keywords. At the beginning of research, we often think we know about the topic we're looking at, but in truth there are many vocabulary terms, subtopics, and ways of reframing our search to find better information.
  • Consider your topic. As you explore vocabulary and subtopics, your overall topic and research question may be worth a review. It is normal for topics to change slightly throughout the course of research, as new information is discovered (or if information cannot be found).
  • Chat with your instructor. If you are unable to get information on your own, check in with your instructor and confirm you're on the right track. Your issue may benefit from your instructor's wisdom.
  • Chat with your librarian. The librarian is the local expert on information that is available through your library, and can assist you in exploring your assignment, your topic, and your search strategies. It's their job to help, so reach out!
  • Connect with peers. Sometimes the closest researchers can provide great support! Check in with your classmates and ask them if they have any ideas for ways to improve the research process.

Meet Greg Bem, Your Librarian

My name is Greg Bem and I created this guide. I have been at SCC for one year and I have been an academic librarian for a decade. I am excited to work with students on their research projects. Outside of librarianship, you can find me hiking, traveling the world, and playing tabletop and video games.

How Can the Librarian Help You?

Librarians at SCC are here to help you. We offer many services and are adaptable, so if you have a problem or question don't hesitate to reach out! Much of our work falls into the following areas:

  • Discussing and helping out with research topics
  • Guiding the overall research process and providing research tips
  • Connecting researchers to information
  • Reviewing citations and supporting citation strategies
  • Providing tutorials and best practices on search tools

Contact Greg Bem, Your Librarian

Best Practices for Research in Your Class

The following are best practices for conducting research in this class. These may not solve all your research needs, but can help you stay focused and on top of your work even if you get into trouble.

  • Review the research requirements in your assignment and then reread them. Note anything down that does not make sense.
  • Ask your instructor questions about the research requirements before you consider your research topic.
  • Choose your research topic. Note that it helps to not be too broad and not be too specific so that you can update it if needed.
  • Identify the types of information and the resource types that you need to meet your requirements.
  • Create word maps or word lists with the vocabulary (keywords) that will inform your searching.
  • Start exploring in library databases or using Primo, because these are more focused than search engines and Google Scholar.
  • Note new vocabulary you need to learn and use a reference source (like Credo, Wikipedia, GenAI, or physical books) for a definition.
  • Begin tracking your research, saving citations to specific resources so you can use them in the future.
  • Note that you cannot use Wikipedia or GenAI for citations but they may connect you with sources that you can cite.
  • If you cannot find information in initial databases or Primo, look at other databases and/or broaden your searches.
  • When you get stuck, revisit your topic and ask if it needs to be updated, and reach out to your librarian with questions.