CMST, Conflict Management

A good strategy for finding information is to mine the references and authors in your course textbook.

If you identify an author or a relevant resource (book, article, website, etc.) you can:

• find more works by the same author
• find books and articles by searching the library collection

Help 24/7

If you want help following-up references or finding works by an author, ask librarians for help any time!

1. Open the online textbook
2. Navigate to chapter 3 (about Listening)
3. Notice the section entitled:
4. "The main purposes of listening are..." 

Questions

A. Who is the cited author?

B. What are some ways to find more information using this citation?